Account Deletion

Effective date: April 20, 2026

How to request deletion

Please follow these steps:

Send an email from the same email address that is registered on the Avego account.
Include your full name and your Avego username in the email.
Use the subject line: Delete My Avego Account.
Send the request to: hi@avego.io.

We will verify that the request comes from the registered email address and that the account details match our records.
If extra verification is needed, we may ask for limited additional information to confirm identity and prevent unauthorised deletion requests.
Once the request is verified, the account will be scheduled for deletion and access may be disabled during the deletion process.
Associated account data will be permanently deleted or anonymised within 30 days, unless we are required or permitted to retain specific records for legal, security, fraud-prevention, tax, accounting, or dispute-resolution purposes.

Profile data, account settings, and login credentials linked to the account.
Content the user created or uploaded, to the extent it is stored in our systems and not separately retained by law.
Event history, chat data, and participation records associated with the account, subject to the retention exceptions below.
Verification data used for account trust and safety, subject to legal retention needs and security logs that cannot be immediately removed from backups.

Records needed for legal compliance, fraud prevention, abuse investigation, tax, accounting, and dispute handling.
Transaction records, invoices, refunds, and chargeback records where payments were involved.
Security logs, audit logs, and backup copies for a limited period until normal backup rotation removes them.
Content or messages that were already shared with other users, reposted, copied, or stored outside Avego and are not fully under our control.

Deletion is permanent once completed. Deleted accounts cannot usually be restored.
If the request is sent from an email address that is not registered on the account, we may not be able to process it until the requester is verified.
If multiple accounts exist under the same email, the request should clearly state which username or account is to be deleted.

Contact hi@avego.io if you cannot access the registered email address or need help submitting a valid deletion request.